English en
  • English en
  • Nederlands nl
  • Português pt
English en
  • English en
  • Nederlands nl
  • Português pt
Cart 0

Refund policy

What is the right of withdrawal?
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good. To exercise the right of withdrawal, you must inform us by means of an unambiguous statement (for example, in writing, by post or e-mail) that you are withdrawing from the contract.

You can use the model withdrawal form with the general terms and conditions sent by us, but you are not obliged to do so. To meet the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the withdrawal 
If you cancel the contract, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any case, no later than 14 days after we have been informed of your decision to withdraw from the contract, back from us. We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, you will not be charged for such reimbursement. We may withhold the refund until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct costs of returning the goods. You are only liable for the diminished value of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Right of withdrawal services offered
The right of withdrawal also applies to the services offered by us. The withdrawal period expires 14 days after the day on which you purchased the service, such as the Wine Fair Plus or Premium membership. You are obliged to pay any subscription costs for the service until the moment of cancellation. This also means that we are entitled to charge the usual shipping costs for any order placed during the term of the membership until the moment of termination. Furthermore, information about the right of withdrawal for products applies mutatis mutandis to services.